Keeping Everyone in the Loop

When you customize your alerts to include a healthy variety of text and voice call key holders, you are increasing the chance of someone quickly taking responsibility to investigate the field user's situation.

  • Every alert text message sent allows 2 ways for the key holder to accept responsibility; a link that will designate the key holder as responsible, or a 3 digit code to reply to PCW for keyholders without a data plan.

  • On responsibility acceptance by ANY key holder (text message or voice call), all text message keyholders that have been alerted to that point receive a text message saying who has taken responsibility. Everyone who was texted stays in the know.

  • All texted acceptance links then convert to a simple history page showing all activity of that field user. Everyone is informed. Everyone knows who is taking action. This is the hallmark of effective teamwork.